Who We Are
Svadura Wellness Foods is an Indian food processing company dedicated to providing healthy, natural food products. We operate our website at www.svadura.com and process orders throughout India.
What Information We Collect
We collect the following information when you use our website or order our products:
Personal Details:
– Name, email address, phone number
– Delivery address and billing address
– Payment information (processed securely through our payment partners)
Order Information:
– Products you purchase
– Dietary preferences and food allergies (to serve you better)
– Order history and feedback
Website Usage:
– Pages you visit on our website
– Device information and IP address
– Cookies for website functionality
We use your information to:
– Process and deliver your food orders
– Send order updates and delivery notifications
– Improve our products and website
– Handle customer support requests
– Send promotional emails (only if you opt-in)
– Ensure food safety and quality standards
Sharing Your Information
We do not sell your personal information. We only share your data with:
– Delivery partners (for shipping your orders)
– Payment processors (for secure transactions)
– Customer support tools (to help you better)
– Government authorities (when required by law, including food safety authorities)
Keeping Your Data Safe
We protect your information using:
– Secure data storage
– Limited access to your personal data
– Regular security monitoring
– Safe payment processing
Your Rights
Under Indian data protection laws, you can:
– Access your personal information
– Correct any wrong information
– Delete your data (where legally allowed)
– Withdraw consent for marketing emails
– Complain if you’re unhappy with how we handle your data
Food Safety & Traceability
As a food company, we may need to:
– Keep records of your purchase history for product recalls
– Contact you about food safety issues
– Share information with food safety authorities when required
– Track products for quality assurance
Contact Us
If you have questions about your privacy:
Email: admin@svadura.com
Phone: +91-91 477 28715
Address: Prabha Niketan, East Ram Krishna Nagar, Near Bypass, Patna, Bihar 800027
For complaints about data handling, you can also contact the Data Protection Board of India.
Changes to This Policy
We may update this policy from time to time. We’ll notify you of important changes by email or website notice.